Extreme Kindness: High Praise indeed for Todds of Lostock Hall, Preston Lancashire in the May 2010 issue of the MMM Motorhome Magazine. Yet again Todds so that extra mile in making sure their customers are Happy!

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Extreme Kindness

Extreme Kindness

High Praise indeed for Todds in the May 2010 issue of the MMM Magazine .......

" Since I have never written to any newspaper, magazine or other publication in my life, you will perhaps appreciate how deeply I feel the need to put pen to paper concerning our New Years treatment by Todds of preston.

We arrived at Todds from Spain, amid blizzards and below zero temperatures, with our motorhome having some habitation problems and a somewhat more serious engine problem. The habitation problems were remedied that same day, but the vehicle had to be sent away for engine repair. Whilst Todds offered us a courtesy car, conditions were too bad to use it, so they took us to a Travelodge in a 4x4, and two days later collected us - as we then expected our vehicle to be ready.
Unfortunately, it proved not to be the case and Todds had to return it to the main agent. They then offered us a virtually new motorhome to use as our house within their carpark, complete with electrics, whilst ours was sorted. ours remained adrift for several more days.
During this time of appalling conditions, Todds staff tried to keep an area clear around our new home, and were constantly checking that we were ok and offering to do any shopping we needed.
Do I have to say that we are quite old (but fit) pensioners?
On the one occassion I ventured out of their grounds with our lettle Westie, I slipped on the ice and an ambulance was called for. Todds Service Manager (Jeff) came to the shop where i had fallen, retrieved Pip and took him back to my wife. Subsequently he (Jeff) came to the hospital that night (long after normal working hours) and took me back to their premises.
Todds wouldnt let my wife out because of the dreadful conditions and since I had been advised not to drive for three days, I too was housebound.
The constant support and concern showed by the staff was indeed beyond belief. i would now like to thank publicly the workshop staff, Julie and all the office staff, the shop staff, the cleaning lady whose son helped me up from the ice with others, and last but not least Stuart the Guv for his unstinting support - and, I might add for inadvertently leaving his boxed-up lunch with us to devour. Dont know why on earth he likes salt and vinegar crisps!
I do hope you feel able to publish this and give the credit due to a real family concern, with a true understanding of the word concern.
And the vehicle is fine, with another 2000 miles under its belt."

John and Mary Dulson.

Extreme Kindness