Todds Motorhomes - Customer Feedback Comments: Please use the Customer Feedback form for all customer feedback and comments about Todds Motorhomes.

Todds Motorhomes - Customer Feedback Comments

Customer Feedback

New purchase Bessacarr E480G

We are absolute novices with regards to motorhomes or caravans & in August we finally decided to buy a motorhome. We had already picked a layout and Todds had a new Bessacarr E480G in stock which met our needs. From our first contact with Ken Vernon on the telephone through to travelling the 126miles to view the vehicle & subsequent purchase we received fantastic customer care from both Ken and Tony, the electrician, who took the time to explain things to us. The buying experiance was what everyone wishes for with no sales presure at all and refreshments provided as the day progressed. As you may expect from complete novices we have had to ask many more questions after we took delivery on 31st August, by email & phone and the service has always been excellent from Ken. We have also received good aftersales service from Martyn in the parts department regarding missing parts from our fridge that were difficult to actually identify from the schematics. All in all we would reccomend Todd's and I am sure Ken will always be there in the future for any other questions we will no doubt be asking. Well done to all at Todd's.

The Todd Experience

We have nothing but praise for every member of staff at Todds. They helped us find a company who would repair our old van after an accident, arranged for spares required and liased with that company for us so that the van came back like new. All the staff knew us and kept us informed. We felt that they looked after our interests in what was a stressfull time for us.
We decided to exchange that van for a new one. Ken dealt with us and explained all the Pro's & cons and was not at all pushey like car salesmen. After we had agreed our purchase & decided our reg no. he phoned us to let us know that new numbers had been recieved from D V L A & one of them fitted our name. It had been brought to his attention by the office staff. Hows that for thoughtfullnes!
During the wait for the handover checks to be done we decided that we would like a reversing camera fitted and spoke to a member of the workshop. he explained the differences of the various types and arranged to fit it before the handover.
Our experience was completley hassell free,enjoyable and fun. Todds is a happy company and it manifests itself through staff who are relaxed, courteous,efficient and pleasant.

Customer Feedback

General Customer Feedback

Please use the Customer Feedback form for all customer feedback and comments about Todds Motorhomes.


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